MANAGED SERVICES

Outsourcing managed services maximizes your company’s efficacy by allowing you to focus on your core business instead of IT issues. Gives you a benefit to work without worry. While you are busy managing your business and clients, we manage your IT systems. Our service and support team provide on call remote and on-site support to our AMC and services based paid client.

What is Managed Service:

Managed service support provided by an IT service provider, for a fixed monthly / Yearly fee. It involves proactive monitoring and maintenance along with priority support and user and device management, to keep IT systems operating at peak performance. In managed service both parties are agreed to sign service level agreement (SLA) annual maintenance contract for specific service.

What we offer in Annual maintenance contract (AMC)

Unified Communication Support and Service

  • Installation and maintenance of IP, Digital and Analog PBX
  • Voice rack and patch panel installation
  • Call Recording and management
  • Call monitoring
  • CRM integration
  • Site to Site calling (VOIP)
  • Mobile Extension
  • Audio/Video Conferencing
  • GSM SIM gateway installation
  • PST Gateway installation
  • PRI/ SIP gateway installation
  • Wi-Fi Phones Installation

CCTV Camera Support and Service

  • Installation and maintenance of IP and Analog CCTV camera
  • NVR and DVR Installation and maintenance
  • CCTV network rack installation and maintenance
  • Cabling Pulling for CCTV camera
  • SIRA and Dubai Police approved CCTV camera installation
  • Video Management Server Installation
  • Indoor / Outdoor Camera Installation
  • Temperature / Thermal camera installation and maintenance
  • People Counting camera installation and maintenance

IT Infrastructure

  • Firewall and Network Policy Configuration and management
  • Managed/Un-Managed Switches for VOICE & DATA installation and Maintenance
  • Virtualization
  • Website and Email Hosting on Cloud or on-Premises
  • Wireless Solution for Home, Office & Retail
  • Network Storage Solution (NAS)
  • Disaster Recovery
  • Server Based IT Infrastructure Solution
  • Network Security Solutions
  • Servers and Network Rack Design and Deployment
  • Cable Pulling & Termination

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